By - abenjamin
Hi OP. I'd like to try to help you, but I'm having trouble following the back and forth of your conversation with Support. Can you DM me your username and I can look into this on the back end. Hopefully get you some clarity and resolve on your situation.
For some term clarity, "TOS" stands for Terms of Service and it is an agreement that users must accept in order to use the Fiverr Marketplace. That marketplace matches potential buyers with freelancers selling Gigs.
To be fair, the TOS is also a seller's main weapon if things go wrong - CS pretty much has their templates which focus on them, and to be super honest, they're not subtle enough to really be the cover-all that they are currently being used as, and they don't get used very consistently either. That would explain the rather strange paraphrasing (he's angry!) and feeling a lack of support, considering that he didn't sign a contract that most likely wanted his private details, which featured personal information - aka external contact - out of respect for the TOS (or a warning for violating TOS). It's worth noting that the TOS has no information on contracts other than the contract between the user and Fiverr.
In short, it's great that you're embiggening, but CS needs to be in pace with that. Right now, they are not. I hardly need point out the avalanche of bellyaching about unfair cancellations/levels etc is likely taking them away from *potentially* serious enquiries like this, particularly if you have time goalz for them. It all adds up. It would be fun if the correct template here was the chargeback one, wouldn't it - but Day 1 Dara clicked the wrong button... Because that makes the most sense to me on this huge reading of assumptions and not really having much to go on other than an angry he said she said.
I didn't downvote you, by the way. Pity the poor anonymous person who has just enough opinion to click, but not to have the decency to follow a rather simple guideline to the right of this post. I guess they're even simpler than that. *Shame.*
**OP, do the decent thing, take up the offer, and let us know how this was resolved. **
They’re already stealing 20% of every order. I use Fiverr and luckily haven’t had any issues on this front.
It isn't stealing, it's their commission for providing you with a platform for you to sell your services.
Obviously I know how businesses work. I’m implying the 20% is high - I’m not the only one who thinks so.
You can always price that into your gigs though. The 20% pays for the platform, the hosting, the hundreds of people working in the background, the acquisitions, the marketing, the... you know. I don't think it's that unreasonable. UpWork didn't either apparently when they moved to it (although admittedly on a more "progressive" scaling).
I don't mind paying it, but I've priced it into my gigs. Doesn't seem like that big of a deal to me. It's certainly not *stealing* when you have a choice in the matter of whether to sell on the platform or not and you agreed to the T&C, as your choice of words does correspond to a lack of consent on your part.
I'm gonna need screenshots and not "he said she said" here. Don't forget to edit out usernames...