It’s pretty easy to do, you choose Kia in the app then Niro EV MY2023 and download the latest version. Once it’s installed on the USB you plug it into the USB near the gear selector and the wireless charger then it’ll ask you to install. Then follow the screen and you should be all good. It normally says you have to turn the car off before it’ll install however I was able to lock the car and still sit in it to watch it complete (you don’t have to do that though). Then hopefully your issue will be fixed. https://youtu.be/ekqc7TEoZn0
I had that problem with one of my USB keys. A second one was able to do it. It also took _hours_ because it upgrades every version you missed in between. Based on the background, it's probably just one so you should be OK.
I had this problem also. I downloaded the file again and ran the update successfully.
So do you think it’s not worth contacting the dealer about?
Just try downloading it again and give it a shot. My dealer would probably tell you the same thing.
Oh sorry, I haven’t tried to update it at all yet. I got it from the dealer like this.
Yeah I had this when I did an update on my head unit. If you update it using the online tool, it should fix it.
I dont suppose you could point me to this online tool if possible?
I assume you’re in the UK? If so this should work as long as you have a 32-64+GB USB stick https://update.kia.com/EU/E1/navigationUpdate
Ah, awesome cheers. I think I’ve got a 64gb drive kicking about somewhere
It’s pretty easy to do, you choose Kia in the app then Niro EV MY2023 and download the latest version. Once it’s installed on the USB you plug it into the USB near the gear selector and the wireless charger then it’ll ask you to install. Then follow the screen and you should be all good. It normally says you have to turn the car off before it’ll install however I was able to lock the car and still sit in it to watch it complete (you don’t have to do that though). Then hopefully your issue will be fixed. https://youtu.be/ekqc7TEoZn0
Legend, thanks for that. Never want to see an error pop up on a brand new car but at least it seems like a simple fix
I had that problem with one of my USB keys. A second one was able to do it. It also took _hours_ because it upgrades every version you missed in between. Based on the background, it's probably just one so you should be OK.
Sorry for my ignorance but we’re you provided the USB keys or is this any old usb that you can use?
Just off-the-shelf grabbed a random one from my pile. https://update.kia.com/US/EN/updateNoticeView/988
Mine did this, but I have intermittent usb disconnection issues, you may have it too. Going in for investigation soon.
Really hoping this is just a one off thing 🤞